Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client" or "you") and SU Digital Marketing LLC, a California limited liability company located at 2825 Plaza Del Amo, Unit 171, Torrance, CA 90503 ("Company," "we," "us," or "our"). By accessing our website, submitting a contact form, signing a proposal, paying an invoice, or engaging our services in any capacity, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the legal authority to bind that entity. If you do not agree to these Terms, please do not use our website or engage our services.

We reserve the right to modify these Terms at any time. Changes will be posted to our website with an updated effective date. Your continued use of our services following any changes constitutes acceptance of the revised Terms.

2. Marketing Consulting Services

SU Digital Marketing LLC provides digital marketing consulting services including but not limited to: search engine optimization (SEO), Google Ads management, pay-per-click advertising, content marketing, website copywriting, social media marketing, email marketing, marketing automation, lead generation strategy, brand strategy, and analytics and reporting.

All services are provided on a consulting basis. We act as an independent contractor, not as an employee, partner, or agent of the Client. Nothing in these Terms shall be construed to create an employment relationship, partnership, joint venture, or agency relationship between the Client and SU Digital Marketing LLC.

We reserve the right to decline, limit, or discontinue services to any individual or entity at our sole discretion, including but not limited to cases involving illegal activities, misleading business practices, or industries we have chosen not to serve.

3. Project Scope and Deliverables

The specific services, deliverables, timelines, and fees for each engagement are defined in a written proposal or service agreement provided to the Client prior to commencement of work. The proposal constitutes the complete scope of services unless modified in writing by both parties.

Any requests for services, deliverables, or work outside the defined scope ("scope creep") will be subject to a separate written change order with additional fees. We will not perform out-of-scope work without prior written authorization from the Client and agreement on additional compensation.

Timelines stated in proposals are estimates and may be affected by factors outside our control, including but not limited to: delays in receiving Client-provided materials, website access issues, third-party platform delays, or algorithm updates. We will communicate timeline changes promptly and work to minimize delays.

4. Client Responsibilities

The Client agrees to fulfill the following responsibilities to enable effective delivery of services:

• Provide timely access to all necessary accounts, platforms, and credentials (website CMS, Google Analytics, Google Ads, Google Business Profile, social media accounts, etc.)
• Provide accurate, complete, and truthful information about the business, products, services, and target customers
• Review and approve deliverables (ad copy, content, landing pages) within agreed timeframes to avoid project delays
• Designate a primary point of contact with authority to approve deliverables and make marketing decisions
• Maintain current payment on all invoices to avoid service interruption
• Notify us promptly of any changes to business information, service offerings, or compliance requirements
• Comply with all applicable laws, regulations, and platform terms of service related to your business and marketing activities

Failure to fulfill Client responsibilities may result in project delays, reduced service effectiveness, or suspension of services. SU Digital Marketing LLC shall not be held responsible for diminished results caused by the Client's failure to provide timely cooperation, access, or approvals.

5. Payment Terms

Payment terms are specified in the applicable proposal or service agreement. General payment terms are as follows:

• Project-Based Work: Requires a deposit of 50% upon project commencement, with the remaining balance due upon project completion or as specified in the proposal
• Monthly Retainer Services: Invoiced monthly in advance, due within 15 days of invoice date
• Consulting Sessions: Payment due prior to or at time of session unless otherwise agreed in writing
• Late Payments: Invoices unpaid after 30 days are subject to a late fee of 1.5% per month on the outstanding balance
• Service Suspension: We reserve the right to suspend services for accounts more than 30 days past due

All fees are stated in U.S. dollars. Advertising spend (Google Ads budgets, Facebook Ads budgets, etc.) is separate from our management fees and is typically billed directly to the Client's own advertising accounts. We do not markup advertising spend unless explicitly stated in the proposal.

6. Revision Policy

Our standard service agreements include a defined number of revision rounds for deliverables such as website copy, ad creative, content pieces, and strategy documents. The number of included revisions is specified in the applicable proposal.

A "revision" is defined as a set of consolidated feedback provided in a single communication. Multiple rounds of fragmented feedback on the same deliverable may be counted as multiple revision rounds. We encourage Clients to consolidate all feedback into a single document or email before submitting a revision request.

Revisions requested beyond the included rounds will be billed at our standard hourly consulting rate of $125/hour, or as otherwise specified in the proposal. Revisions resulting from changes to the original approved brief or strategy will be treated as new work and billed accordingly.

7. Intellectual Property

Upon receipt of full payment for a completed project, the Client receives full ownership of all original content, copy, and creative materials developed specifically for the Client under that project. This includes website copy, blog articles, ad creative, and marketing strategy documents.

SU Digital Marketing LLC retains ownership of all proprietary methodologies, templates, frameworks, processes, and tools used in the delivery of services. The Client receives a license to use the outputs of these tools but not the underlying proprietary systems themselves.

The Client warrants that all materials provided to SU Digital Marketing LLC for use in marketing campaigns (logos, product images, company information, testimonials, etc.) are owned by or properly licensed to the Client and do not infringe on any third-party intellectual property rights. The Client shall indemnify and hold harmless SU Digital Marketing LLC from any claims arising from Client-provided materials.

8. Website Usage Terms

The content on our website — including text, graphics, logos, and case study information — is the property of SU Digital Marketing LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our website content without prior written permission.

You agree not to use our website for any unlawful purpose or in any manner that could damage, disable, or impair our website or interfere with other users' access. Prohibited activities include attempting to gain unauthorized access to our systems, submitting false or misleading information, or using automated tools to scrape our website content.

We make no warranty that our website will be available at all times or free from errors, viruses, or other harmful components. We reserve the right to modify, suspend, or discontinue any aspect of our website at any time without notice.

9. No Guarantee of Results

Digital marketing results depend on numerous factors outside our control, including Google algorithm changes, competitive market conditions, the Client's website quality and conversion rate, advertising platform policy changes, economic conditions, and seasonal demand fluctuations. While we apply industry best practices and work diligently toward stated goals, we cannot and do not guarantee specific rankings, traffic levels, lead volumes, or revenue outcomes.

Any projections, benchmarks, or expected results provided in proposals or consultations are estimates based on historical data and industry experience. They are not guarantees and should not be relied upon as such. Past results achieved for other clients do not guarantee similar results for your business.

10. Limitation of Liability

To the maximum extent permitted by applicable law, SU Digital Marketing LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, loss of data, or business interruption, arising from or related to our services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to the Client for any claims arising from or related to our services shall not exceed the total fees paid by the Client to SU Digital Marketing LLC in the three months preceding the event giving rise to the claim. This limitation applies regardless of the legal theory under which the claim is brought.

11. Termination

Either party may terminate a month-to-month service agreement with 30 days written notice. Project-based agreements may be terminated by the Client with written notice, subject to payment for all work completed through the termination date plus any non-refundable deposits as specified in the applicable proposal.

We reserve the right to terminate services immediately and without refund if the Client: (a) fails to pay invoices after 30 days past due; (b) engages in fraudulent, illegal, or unethical business practices; (c) uses our services to promote illegal products or services; or (d) engages in abusive, threatening, or harassing conduct toward our staff.

Upon termination, we will provide the Client with all completed deliverables and transfer all account access. The Client is responsible for any outstanding balances at the time of termination.

12. Dispute Resolution

In the event of a dispute arising from or related to these Terms or our services, the parties agree to first attempt resolution through good-faith negotiation. Either party may initiate this process by providing written notice describing the dispute and their proposed resolution.

If good-faith negotiation fails to resolve the dispute within 30 days of written notice, the parties agree to submit the dispute to binding arbitration administered by JAMS in Los Angeles County, California, under its Streamlined Arbitration Rules. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction without waiving the right to arbitration.

13. Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and both parties consent to personal jurisdiction in those courts.

14. Contact Information

For questions about these Terms and Conditions, please contact us: